General

This Return, Exchange, and Refund Policy outlines the conditions applicable to products purchased through our online store. These terms follow standard retail practices in the United States and general consumer protection principles promoted by the Federal Trade Commission (FTC).

By placing an order through our website, you agree to the terms and conditions outlined in this policy.

1. General Return Conditions

To qualify for a return, the following conditions must be met:

A valid receipt or proof of purchase must be provided.
The product must be returned in its original condition.
The item must include original packaging, accessories, tags, and protective seals when applicable.
The product must not show signs of wear, damage, alteration, or misuse.

All returns are subject to inspection and approval by our team.

We reserve the right to deny any return that does not meet these conditions.

2. Clothing, Shoes, Jewelry, and Accessories

For clothing, footwear, jewelry, and accessories:

Returns are accepted within 30 days of the purchase date.
The item must be unused, unwashed, and in original condition.
Original tags must still be attached.
Items showing signs of wear, damage, or alteration will not be accepted.

3. Perfumes and Fragrances

Due to the nature of fragrances as personal-use products, the following conditions apply:

Returns are accepted within 15 days of purchase only if the product remains completely sealed.
The cellophane wrapping, security seal, and original packaging must remain intact.

Returns will not be accepted if:

The perfume has been opened
The seal or plastic wrap has been removed
The fragrance shows signs of use

These restrictions are necessary for hygiene and product integrity reasons.

4. Other Merchandise

For other general merchandise sold in our store:

Returns are accepted within 30 days of purchase.
The product must be unused and in the same condition in which it was received.
Products that show signs of use or damage are not eligible for return or refund.

5. Final Sale Items

The following items are considered Final Sale and are not eligible for return, exchange, or refund:

Clearance or liquidation items
Products marked Final Sale
Personalized or custom-made products
Opened perfumes or personal-use items
Gift cards or digital products

6. Return Shipping

If a return is not due to a defective product or store error, the customer is responsible for return shipping costs.

If the return is due to:

A defective product, or
An incorrect item sent by the store,

we will cover the return shipping cost.

7. Refund Process

Once the returned product is received:

The item will be inspected.
The customer will be notified if the return is approved or rejected.

If approved, the refund may be issued through:

The original payment method, or
Store credit, depending on the situation.

Processing times may vary depending on the payment provider or bank.

8. Abuse of Return Policy

To maintain fair business practices, we reserve the right to:

Refuse returns from customers who show patterns of excessive or abusive returns.
Cancel orders suspected of fraud or misuse of store policies.